SigmaWeb provides 24/7 support through ticket system. We also provide phone support during working hours (from 9.30 a.m. to 5.30 p.m. - GMT+2) at +30 210.9609489. At SigmaWeb, we are trying to satisfy our clients with immediate responses to all requests. Response time varies from a few minutes (working days) to a couple of hours (weekends, holidays).
We provide free support to the following issues:
- Errors at your website, not caused by the site owner
- Errors at your your hosting account
- Support for cPanel Optimization
- Email client dysfunction
- FTP client connection issues
- cPanel connection issues
We do not provide free support to the following:
- Website design/development
- Errors at your website caused by the site owner/ admin
- PHP/ HTML Scripting issues
- Suspensions/ Cancelation to accounts or services due to unpaid invoices
- SEO issues
- SiteBuilder personal training. (SiteBuilder is a service offered for free with all SigmaWeb's hosting packages).
